QRate Lite
Ideal for single-outlet businesses
- Brand Rating
- Net Promoter Score
- Call Back Enabled (optional)
- In-App Dashboard
- AI-Powered Insights
- 1 User
PIXEL+
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QRate
Powered by QRate · Delivered by Pixel Training
Measure customer experience.
Diagnose performance gaps.
Close the loop with capability.
Pixel Training is the appointed Malaysian reseller of QRate — the real-time customer experience and frontline performance platform. We bring QRate's diagnostic intelligence together with Pixel Training's corporate learning systems to give organisations a complete performance improvement loop.
The Insight Gap
Most organisations gather feedback. Few translate it into action.
Customer surveys go out. Staff evaluations get filed. Reports circulate. But the gap between *knowing what's broken* and *fixing what's broken* remains the single biggest reason organisational performance plateaus.
Frontline teams continue making the same mistakes. Branch performance varies without explanation. Service quality drifts month after month. Leadership has data but not direction — and the workforce never receives the targeted capability development that would actually move the numbers.
QRate solves the measurement half. Pixel Training solves the intervention half. Together, we close the loop.
How QRate Works
Three stages. Real-time intelligence.
QRate brings customer feedback, staff evaluations, and sentiment data into one clear operational view — updated as it happens, not weeks later.
01
Capture
Run internal IQMP evaluations to measure employee performance. Capture customer satisfaction surveys in real time. Every scorecard is customised to your team, service standards, and operational goals.
02
Understand
Receive clear, actionable reports instantly. Track trends by branch, department, or individual staff. Visual dashboards and drill-down data show what's working, where the gaps are, and where to focus.
03
Improve
Turn insight into action. Operational fixes, process refinements, or learning interventions — the goal is that customers feel the difference quickly, clearly, and consistently across every location.
The Pixel Training Difference
Most CX platforms stop at the report. We close the loop.
When QRate identifies a performance gap, Pixel Training builds the training programme that closes it. When a department needs new capability, QRate measures whether the intervention worked. This is what a complete performance loop looks like.
QRATE
01
Capture
CX feedback & IQMP evaluations
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QRATE
02
Understand
Dashboards, trends, gap analysis
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PIXEL+
03
Diagnose
Capability gap framework
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PIXEL+
04
Develop
Targeted training & LEARNiX delivery
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QRATE
05
Re-measure
Quantify the improvement
One partnership. One operating loop. Measurable performance improvement that compounds quarter on quarter.
QRate Plans
Three plans. Built for every stage of operational maturity.
From a single outlet to a national multi-branch network, there is a QRate variant matched to your operations today and ready to scale as you grow.
Most Popular
QRate Pro
Designed for multi-outlet businesses
- Brand Rating
- Net Promoter Score
- Call Back Enabled (optional)
- Custom CSAT Programme: 1
- Downloadable Reports
- AI-Powered Insights & Analytics
- 3 Users per entity
- 1 Team
QRate Max
Built for large organisations
- Brand Rating
- Net Promoter Score
- Call Back Enabled (optional)
- Employee Sentiment (optional)
- Custom CSAT Programme: 1 or more
- Custom IQMP Programme: 1 or more
- AI-Powered Insights & Analytics
- Unlimited Users
- Unlimited Teams
Not sure which plan suits your operations? Speak to our team — we will walk you through how QRate works and recommend the right configuration for your business.
Industries Served
Built for service-driven, multi-location, customer-facing operations.
QRate is purpose-built for sectors where customer experience and frontline staff performance directly determine commercial outcomes — and where consistency across locations is the difference between scaling and stalling.
Active Deployments
- Banking & Financial Services
- Food & Beverage Groups
- Luxury Retail
- Chain & Franchise Operations
Strong Fit
- Multi-branch Service Operations
- Healthcare Support Services
- Logistics & Distribution
- Education Institutions
- Corporate & B2B Services
- Hotels & Hospitality
Why QRate Through Pixel Training
Six reasons organisations engage us as their QRate partner.
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Appointed Malaysian Reseller
Pixel Business Consultancy & Training is the authorised reseller of QRate in Malaysia — with direct vendor support, deployment expertise, and local relationship management.
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IQMP Scorecard Design
We design the IQMP scorecards, evaluation rubrics, and CSAT structures — converting your operational standards into measurable QRate frameworks.
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Capability Layer Included
Pixel Training translates QRate findings into targeted training programmes, learning pathways, and LEARNiX deployments — QRate diagnoses, we develop.
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Sector Knowledge
Deep working understanding of Malaysian banking, F&B chains, retail, and multi-branch service operations — the sectors where QRate creates the most measurable impact.
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One Partner, One Loop
One commercial relationship covering measurement, diagnosis, capability development, and re-measurement. No vendor coordination, no fragmented engagement.
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Implementation & Onboarding
We configure your QRate environment, train your evaluators, integrate with your existing learning systems, and run the change management to ensure adoption sticks.
Get Started
See QRate in action — with the Pixel Training advantage.
Book a structured walkthrough. We will demonstrate the QRate platform, discuss your operational priorities, and outline how the measurement-and-capability loop applies to your business.
QRate is a product of Onymy Sdn Bhd | Pixel Business Consultancy & Training is the appointed Malaysian reseller